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Privacy Policy

Last updated: September 14, 2026

Cincinnati Hoarding Pros ("we", "us", or "our") provides hoarding cleanup and biohazard remediation services across Greater Cincinnati, Ohio, and Northern Kentucky. Because of the nature of this work, we treat every piece of information you share with us as sensitive. This policy explains what we collect and how we handle it.

1. Information We Collect

We collect information you provide directly to us, including:

  • Name and contact information, such as phone number and email address
  • Property address and details about the service you are requesting
  • Photographs you send for a free estimate
  • Communication history with our helpline and office
  • Insurance details where you ask us to coordinate a claim
  • Payment information, processed securely by third-party payment providers

We also collect limited technical information automatically when you visit this website, including pages viewed and general device information, through standard analytics.

2. How We Use Your Information

  • To provide, schedule, and perform hoarding cleanup and biohazard remediation services
  • To prepare free on-site and photo estimates
  • To respond to your questions, requests, and helpline calls
  • To coordinate insurance claims on your behalf when you ask us to
  • To process payments and maintain project records
  • To meet regulatory and waste-manifest recordkeeping obligations
  • To improve our services and this website

3. Confidentiality and Information Sharing

We do not sell your personal information. Discretion is central to how we operate, and we do not discuss your project publicly or identify clients in marketing without written permission. We may share information with:

  • Our technicians and subcontractors, limited to what they need to perform the work
  • Your insurance carrier, where you have asked us to coordinate a claim
  • Licensed medical waste disposal facilities, as required for manifest tracking
  • Professional advisors such as lawyers and accountants
  • Authorities, including coroner and law enforcement offices, where required by law or already involved in the matter

4. Photographs and Project Records

We photograph project conditions before, during, and after work for scope documentation, insurance, and verification purposes. These records are kept confidential and are not published or used in marketing unless you give explicit written consent.

5. Data Security

We use appropriate administrative and technical measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. No system is perfect, but we limit access internally to staff who need it for your project.

6. Your Rights

  • Request access to the personal information we hold about you
  • Ask us to correct information that is inaccurate
  • Request deletion of your data, subject to legal and regulatory retention requirements
  • Opt out of marketing communications at any time

7. Cookies and Analytics

This website uses cookies and similar technologies to understand how visitors use the site so we can improve it. You can set your browser to refuse cookies or to notify you when one is being sent. Refusing cookies will not prevent you from using the site or contacting us.

8. Children’s Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted to this page, and the "last updated" date above will reflect the revision.

10. Contact Us

If you have questions about this Privacy Policy, reach us at: